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Privacy Policy

1. Recognition of a Customer’s Expectation of Privacy
The Bank recognizes and respects the privacy of its customers and will disclose these principles of financial privacy when establishing a customer relationship.

2. Use, Collection, and Retention of Customer Information
The Bank will collect, retain and use information about individual customers only where we believe it would be useful (and allowed by law) to administer business and to provide products, services and other opportunities to its customers.

3. Maintenance of Accurate Information
The Bank will establish internal procedures that ensure a customer’s financial information is accurate, current and complete in accordance with reasonable commercial standards. The Bank will respond to requests to correct inaccurate information in a timely manner.

4. Limiting Employee Access to Information
The Bank will limit employee access to personally identifiable information to those with a business reason for knowing such information. The Bank will ensure employees understand the importance of confidentiality and customer privacy. The Bank will take appropriate disciplinary measures where necessary to enforce employee privacy responsibilities.

5. Protection of Information Via Established Security Procedures
The Bank will maintain appropriate security standards and procedures regarding unauthorized access to customer information. Security of our online banking system is described on our Security Statement.

6. Restrictions on the Disclosure of Account Information
The Bank will not reveal specific information about customer accounts or other personally identifiable data to unaffiliated third parties for their independent use, except for the exchange of information with reputable information reporting agencies to maximize the accuracy and security of such information or in the performance of bona fide corporate due diligence, unless:
the information is provided to help complete a customer initiated transaction;
the customer requests it;
the disclosure is required by/or allowed by law (i.e. subpoena, investigation of fraudulent activity, etc.); or
the customer is informed about the possibility of such disclosure for marketing or similar purposes through a prior communication and is given the opportunity to decline.
If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy policies and practices described in this notice.

7. Maintaining Customer Privacy in Business Relationships with Third Parties
If personally identifiable customer information is provided to a third party, the Bank will insist that the third party adhere to similar privacy principles that keep such information confidential.

 

 
    515.967.7283 Altoona / 515.727.4484 Johnston / 515.225.0710 West Des Moines
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Please read our Web Site Security Statement and our Privacy Policy.